About Us
Our name is what we do—our technology is what sets us apart.
With over 30 years of experience, Message On Hold Service has been helping businesses turn every call into an opportunity. Headquartered in Houston, Texas, Message On Hold Service proudly serves businesses across the United States and Canada. While we’ve built deep roots serving thousands of pizza and QSR brands, our solutions power businesses in virtually every industry. From single-location operators to multi-unit brands, our mission is simple: help you capture more revenue, never miss a call, and turn every customer interaction into an opportunity.
More Than Just On-Hold Messaging
We started with on-hold marketing—and perfected it. But today, we are a full-service communications and ordering technology partner for restaurants and service-based businesses.
In addition to professional on-hold and pre-ring messaging, we now provide:
AI Phone Ordering & Call Handling
Never miss an order, even at peak times
Advanced VOIP Phone Systems
Reliable, crystal-clear business communications
Wireless Failover & Redundant Connectivity
Keeps phones and online ordering live even during outages
Web & Mobile Ordering Platforms
Branded, commission-free online ordering
Delivery & Logistics Solutions
Streamlined delivery workflows
Branded Ordering App
Your brand in your customer’s pocket
Loyalty & Rewards Programs
Drive repeat visits automatically
Google Review Boosters & Auto-Reply Systems
Build your online reputation effortlessly
Marketing Blasts & Customer Engagement Tools
Turn your customer database into a revenue engine
Our clients demanded smarter systems, faster service, and better results—and we delivered
The Quality Technology & Production Provider
All of our voice productions are created in our in-house recording studios, giving us full control over quality, speed, and consistency. If something doesn’t sound right, we fix it fast. We use 100% digital equipment and cloud-based systems, ensuring crystal-clear audio, reliability, and years of maintenance-free performance.
Our hardware includes a 3-year “no-questions” warranty with 24-hour replacement, and our cloud services are built with enterprise-grade redundancy. Everything we do is engineered to protect your uptime, your customers, and your revenue.
Committed to Service— Not Just Sales
Just like in your business, service is everything to us. Our professional copywriters work directly with you to craft compelling, revenue-driving messages. We perform routine sound checks, offer rush production when needed, and send proactive reminders when it’s time to refresh your content.
More importantly, we actively service your account—we don’t just sell and disappear. Whether you’re launching a new promotion, adding locations, or upgrading technology, we grow with you.
contact Us
Ask us how we can increase your sales today!
Ready to Stop Losing Orders to Missed Calls?
Get a Free, No Obligation, 60 Day Trial and see how Message on Hold Service fits into your restaurant.
